Handling Objections - 90 Minute Bite Sized Training Course

What topics are covered by the course?

- What is an objection and why do they occur?
- Doís and doníts of dealing with objections
- 4 steps to managing objections confidently
- Typical objections and potential answers
- Skills practice

Who should attend?

Anyone seeking to develop their customer service and sales skills.

What will I be able to do on completion?

- Understand what objections are and why they occur
- Follow basic principles of objection-handling
- Use a 4 step approach to handling objections
- Identify typical objections faced in your business and learn how to respond appropriately
- Know how and when to close the sale effectively

How will I be assessed?

Not applicable

This 90 minute training course can be adapted for delivery over a 1-day duration.

All our 90 minute training courses can be blended together to create tailored training to meet your specific needs.

Related sessions include...
- Opening The Outbound Sales Call
- Establishing Customer Needs
- Presenting Your Product or Service

Guide Price: Please contact us for details

Delivery: In house
Category: Sales Training »
Duration: 90 Minutes
Qualification: n/a

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