Establishing Customer Needs - 90 Minute Bite Sized Training Course

What topics are covered by the course?

- Questioning style
- 6 approaches to questioning technique
- Qualifying and confirming customer interest
- Active listening skills
- Skills practice

Who should attend?

Anyone seeking to develop their customer service and sales skills.

What will I be able to do on completion?

- Establish customer needs through effective questioning
- Use reciprocation, not interrogation
- Create effective sales questions that work for your business
- Learn the techniques of active listening
- Practice your skill sand benefit from peer feedback

How will I be assessed?

Not applicable

This 90 minute training course can be adapted for delivery over a 1-day duration.

All our 90 minute training courses can be blended together to create tailored training to meet your specific needs.

Related sessions include...
- Opening The Outbound Sales Call
- Presenting Your Product Or Service
- Handling Objections

Guide Price: Please contact us for details

Delivery: In house
Category: Sales Training »
Duration: 90 Minutes
Qualification: n/a

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