Further Details
Aim: To develop the consulting skills of professional staff to promote and improve a client centred approach.
Objectives:
Having completed a programme participants will be able to
Build an effective working relationship with their clients.
Carry out an initial diagnosis of client needs.
Contract with clients to provide a framework within which they will work.
Provide feedback to a client.
Review and evaluate solutions implemented.
Develop ongoing relationships with their clients.
Key Content
What is consultation?
Consulting v. managing; different consultancy styles and key features; transferring ownership; linking activities to organisational aims and goals.
The consulting process.
Consulting is really a series of stages or phases, and we use ECIFAR (entry, contracting, investigation, feedback, action, review) to explore the key activities and skills of each of these phases of the process
Key skills in consultancy.
Questioning, listening, matching energy, diagnosing and analysis, feedback.
Consulting issues.
Ethical considerations; the true client.
This programme can be tailored for each client, and run on a modular or block course basis. It is also suitable for including professional role play practical sessions.
Guide price
Negotiated |
