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Handling Telephone Conflict (Ref: CS17)

Training Courses

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Training course summary

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This relaxed, workshop style course will help delegates develop the professional interpersonal and communication skills required to deal with clients which have difficult issues or in difficult circumstances over the telephone with confidence. Delegates will learn the communication skills needed to respond to the client in a positive manner.

Regions:
  • Wales
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Introductory

Further Details

One training day: 9.30 a.m. – 4.30 p.m. (9.15 arrival & coffee) Lunch and refreshments provided. (Open courses only) Why not give us a call to discuss how we may be able to help on: 01656 657788 or email info@synergy-ts.com

Guide price

£139 + vat discounts for multiple bookings

 

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