- North West England
- All Areas
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Further Details
Unit 1 Roles and Responsibilities
Introduction to wheel clamping and removals
Introduction to the legislation relating to vehicle immobilising (Private Security Industry Act 2001) and the tools used to immobilise a vehicle
Signs, lines and enforcement vehicles
Vehicle registration marks
Health and Safety
When to clamp and when to remove vehicles
Vehicle tow away
Completing paperwork
Practical case studies (clamping, removal and paperwork)
Use of photography
The payment process
Procedures for start and end of shift
Radio operations
Discretionary parking
Standards of individual behaviour for vehicle immobilisers and customer care
Equal Opportunities
Appeals
Unit 2 Communication and Conflict Management
Introduction to Communication Skills and Conflict Management
Self Awareness
Avoiding Conflict
Effective Communication and Customer Service Skills
Recognising High Risk Conflict
Resolving Conflict
Learning from Conflict
Guide price
£200 |