City & Guilds 1886 Certificate for Deliverers of Conflict Ma
Who is the course for?
The purpose of this City and Guilds 1886 scheme is to provide a qualification for those who want to train others to deal with any types of violence in the workplace (e.g. teach C&G 1884). It is a qualification that will equip you to train a wide range of workers, security operators, door supervisors and all those who interact face-to-face with fellow workers and the public.
Our course is designed to give experienced or new trainers hints and tips in preparing scenarios both for conflict management and indeed any other type of training. Scenario based training is often a training tool neglected due to many having had bad experiences of scenario/role play in the past. Usually this is down to the poor delivery and preparation, we aim to demonstrate how this can become an enjoyable part of any training package for both student and trainer.
City and Guilds 1886 Award is suitable for those who work, or want to work as Trainers of:
Security Guards and Public Area Personnel
Customer Service Positions
Bailiffs
Door Supervisors
Event and Entertainment Personnel
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Further Details
What are the entry requirements?
Delegates should have experience and or a recognised qualification in delivering training. Evidence of this will need to be provided.
How long is the course?
3 Days with pre course case studies and assignments to complete.
What does the Course involve?
The course will be delivered over three consecutive days.
There are two units for this qualification:
Unit 1 – Understanding the Principles of Conflict Management
Outcomes 1 – 4
1) Assess and reduce the risk of violence in the work environment
2) Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
3) Identify post incident support and report the circumstances to provide information for personal and organisational learning
4) Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings
Unit 2 – Designing and delivering conflict management Scenarios
Outcomes 1 – 2
1) Design relevant and effective scenarios for training in Conflict Management
2) Deliver and debrief interactive and scenario based sessions in the context of Conflict Management training
Assessment
The qualification is assessed through a series of mandatory assignments that are set by City and Guilds. All assignments are marked by tutors according to externally set marking criteria.
Synoptic Multiple choice assessment via GOLA (Global Online Assessment).
This Training Course is taught in classrooms in the following locations:
Wigan
St. Albans
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
