Further Details
What are the entry requirements?
Delegates should have experience and or a recognised qualification in delivering training. Evidence of this will need to be provided.
How long is the course?
3 Days with pre course case studies and assignments to complete.
What does the Course involve?
The course will be delivered over three consecutive days.
There are two units for this qualification:
Unit 1 – Understanding the Principles of Conflict Management
Outcomes 1 – 4
1) Assess and reduce the risk of violence in the work environment
2) Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
3) Identify post incident support and report the circumstances to provide information for personal and organisational learning
4) Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings
Unit 2 – Designing and delivering conflict management Scenarios
Outcomes 1 – 2
1) Design relevant and effective scenarios for training in Conflict Management
2) Deliver and debrief interactive and scenario based sessions in the context of Conflict Management training
Assessment
The qualification is assessed through a series of mandatory assignments that are set by City and Guilds. All assignments are marked by tutors according to externally set marking criteria.
Synoptic Multiple choice assessment via GOLA (Global Online Assessment).
Guide price
£420 |
