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Training course summary |
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Introduction:
Have you ever: -
Found yourself losing your temper and justifying your lack of self-control by blaming it on the other person?
Avoided a discussion with another person in case it became confrontational
Held back what you wanted to say because if you started you’d let the person have both barrels!
Found yourself saying yes when you really wanted to say NO.
Felt that other people cause you stress or knock your self-esteem.
If the answer to one or more of the above is ‘yes’ then you may experiencing the effects of non-assertive behaviour.
Objectives:
This course has been designed to address the issues surrounding non-assertive behaviour and to give you an understanding of assertiveness. You will learn tools and strategies to help you make your communication more effective. By the end of this course you will have tools to:
Handle confrontation more easily.
Feel confident in your interactions with others.
Disagree in a way that continues to maintain the effectiveness of the relationship
Resist attempts of being manipulated through bullying, emotional blackmail, flattery etc.
Programme Synopsis:
Objectives
Legal and Personal Rights
Rights and Responsibilities
Rights and Responsibilities Exercise
Behaviour Styles
Passive Behaviour
Aggressive Behaviour
Assertive Behaviour
Behaviour Exercise – Passive, Aggressive or Assertive?
High and Low Level Aggression
Handling Aggressive Behaviour Exercise
Dealing with Passive Behaviour
Reactions to Passive Behaviour
Making and Refusing Requests
Giving and Receiving Criticism
Giving and Receiving Criticism Exercise
The Rules for Giving and Receiving Criticism
Syndicate Exercise and Feedback
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