ITIL ® v3: Capability Certificate: Planning, Protection & Optimisation

The ITIL (Information Technology Infrastructure Library)® Intermediate Certificate in Planning, Protection and Optimisation forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL(R) Service Management Expert qualification. It will be of interest to candidates who wish to gain a deep level of understanding of the Planning, Protection and Optimisation processes and roles across the Service Lifecycle. This course will enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice across the Service Management lifecycle in processes pertaining to the capability of Planning, Protection and Optimisation.

The course is interactive, combining presentation sessions and group exercises, with plenty of ability for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate examination in Planning, Protection and Optimisation worth 4 credits'.

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