The Manager's Toolkit
After the initial euphoria of gaining a promotion, many managers find themselves struggling to cope with the demands of their new role and are all too often left to sink or swim. This is detrimental not only to the performance of the manager, but also to the performance of the organisation as a whole. This highly practical two day course is intended primarily for new or recently appointed managers; it also serves as a valuable refresher for more experienced managers.
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Course objectives: To explore the role, skills and challenges associated with being a manager; To analyse leadership styles along with effects on motivation and performance; To use assertiveness communication techniques for greater impact and influence; To handle performance issues constructively and with increased confidence; To carry out coaching sessions and provide performance enhancing feedback.
