Dealing Effectively with Difficult People

This practical one day course is suitable for anyone who would like to improve their interpersonal skills and to gain more confidence when dealing with people, in particular the difficult ones. These may be managers, colleagues, clients or even family members. Participants will benefit from gaining an insight into a range of ways people behave and what makes them do so. They will also learn and practice strategies for dealing with difficult behaviour without feeling guilty or embarrassed, leading to positive outcomes for all concerned. The course will also encourage self-reflection on communication styles and habits and the possibility that own behaviour may be fuelling some of the problems.