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Dealing Effectively with Difficult People

Training Courses

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Training course summary

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This practical one day course is suitable for anyone who would like to improve their interpersonal skills and to gain more confidence when dealing with people, in particular the difficult ones. These may be managers, colleagues, clients or even family members. Participants will benefit from gaining an insight into a range of ways people behave and what makes them do so. They will also learn and practice strategies for dealing with difficult behaviour without feeling guilty or embarrassed, leading to positive outcomes for all concerned. The course will also encourage self-reflection on communication styles and habits and the possibility that own behaviour may be fuelling some of the problems.
Regions:
  • London
  • All Areas
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Introductory

Further Details

Course objectives: To increase self-awareness, skills and confidence when dealing with difficult people; To identify behaviour types and possible reasons behind particular behaviours; To evaluate different options for dealing with difficult people amd making best choice; To develop a range of assertiveness techniques for dealing with different situations; To explore Transactional Analysis model for improving communication.

Guide price

Open Courses £245 per person; In-house courses £850 for up to 10 delegates.

 

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