On this course you will gain the skills, knowledge and awareness to be able to defuse and calm situations relating to violence in the workplace. This course will combine theory and practical work for assessing and dealing with violence in the workplace
The course includes
Avoiding conflict situations
Communication skills
Defusing and calming high-risk conflict situations
Post incident consideration and examination
Theoretical class work and group exercises
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Terms of use