Conflict Management
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On this course you will gain the skills, knowledge and awareness to be able to defuse and calm situations relating to violence in the workplace. This course will combine theory and practical work for assessing and dealing with violence in the workplace
The course includes
Avoiding conflict situations
Communication skills
Defusing and calming high-risk conflict situations
Post incident consideration and examination
Theoretical class work and group exercises
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Further Details
The course lasts for 3.5 hours and maximum number of participants is 12.
This Training Course is offered "in house" at the following locations:
Redhill
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