Lone Working Train the Trainer

What topics are covered by the course?

Anticipating and assessing risks
reporting all incidents of violence and aggression
the legalities of lone working
avoiding and reducing personal safety risks whilst working alone
safety whilst travelling
staying in hotels
attending meetings
1\;1 meetings
home visits
working in a building or office alone
conflict resolution
the role of a personal safety trainer

Who should attend?

Anyone wishing to train their staff or others in personal safety or lone working

What will I be able to do on completion?

Any delegate attending this course will be able to run highly interactive lone working and personal safety training sessions of varying length to any target audience

How will I be assessed?

All delegates will have the opportunity of practicing delivering a training session and receive peer and trainer feedback.

WHO SHOULD ATTEND:

This in-house course is designed for anyone wanting to train others in personal safety. Maximum number of delegates 12.

DURATION:

Two days.

CONTENT:

Day 1

 Violence in the Workplace - some vital statistics
 Defining violence and the importance of reporting
 Lone Working and the law employee and manager responsibilities
 Creating a Personal Safety Culture - the role of the trainer
 Causes of aggression and violence
 Identifying and assessing personal safety risks
 Avoiding and reducing personal safety risks whilst carrying out work-related duties (home visits, travel, meetings, lone working, interviewing, cash handling...)

Day 2

 Workplace Conflict - what is it? and why it arises?
 Recognising and assessing the level of risk
 Strategies for remaining in control in the face of aggression
 The importance of verbal and non-verbal communication in dealing with aggressive behaviour
 Dealing with complaints and verbal abuse
 Using calming and defusion skills to respond safely and effectively to high level aggression
 The importance of aftercare for victims and witnesses of violence and aggression

This course is for delegates with some experience of training. For those who have none we can extend this course to cover vital trainer skills.

Guide Price: 1995 + Vat for up to 12 people or 2995 for up to 16

Delivery: Classroom
Category: Safety & Security »
Duration: 2 Days
Qualification: NNTC Certificate

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