Lone Working Train the Trainer

WHO SHOULD ATTEND:

This in-house course is designed for anyone wanting to train others in personal safety. Maximum number of delegates – 12.

DURATION:

Two days.

CONTENT:

Day 1

 Violence in the Workplace - some vital statistics
 Defining violence and the importance of reporting
 Lone Working and the law – employee and manager responsibilities
 Creating a Personal Safety Culture - the role of the trainer
 Causes of aggression and violence
 Identifying and assessing personal safety risks
 Avoiding and reducing personal safety risks whilst carrying out work-related duties (home visits, travel, meetings, lone working, interviewing, cash handling...)

Day 2

 Workplace Conflict - what is it? and why it arises?
 Recognising and assessing the level of risk
 Strategies for remaining in control in the face of aggression
 The importance of verbal and non-verbal communication in dealing with aggressive behaviour
 Dealing with complaints and verbal abuse
 Using calming and defusion skills to respond safely and effectively to high level aggression
 The importance of aftercare for victims and witnesses of violence and aggression

This course is for delegates with some experience of training. For those who have none we can extend this course to cover vital trainer skills.

Delivery:	Other
Regions:	South West England
Category:	Safety & Security