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Active Listening

Training Courses

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Training course summary

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Course overview: The aim of this workshop is to develop your knowledge and skills in respect of active listening. The workshop is interactive, fun and involves role-play.

Regions:
  • All Areas
Delivery:
  • In House
Category:
Difficulty:
  • Introductory

Further Details

Course content:  How to encourage people to talk and keep talking.  The importance of body language and non-verbal cues.  Techniques to improve your active listening.  Actively listening on the telephone.  The difference between empathy and sympathy.  Listening for facts and feelings  How prejudice and stereotyping affect listening.  How to be a flexible listener  Personal development plan and continuing professional development.

Guide price

450 GBP & Expenses

 

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