Active Listening

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Course overview:

The aim of this workshop is to develop your knowledge and skills in respect of active listening. The workshop is interactive, fun and involves role-play.

Delivery:
  • In house
Category:

Further Details

Course content:

 How to encourage people to talk and keep talking.
 The importance of body language and non-verbal cues.
 Techniques to improve your active listening.
 Actively listening on the telephone.
 The difference between empathy and sympathy.
 Listening for facts and feelings
 How prejudice and stereotyping affect listening.
 How to be a flexible listener
 Personal development plan and continuing professional development.

This Training Course is offered "in house" at the following locations:
Colchester
Derby
Llandudno

Guide Price: 450 GBP & Expenses