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Training course summary |
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ITIL Practitioner: Service Level Management & Financial Management will teach you how to apply ITIL best practices when defining services, and managing service levels and relationships with both internal and external providers. Learn how to effectively budget, cost and charge for IT services. And because ITIL focuses on integrating key processes – as well as enabling a stable IT environment – you will learn how to link together Service Level Management and IT Financial Management for IT Services processes to achieve those two goals. |
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