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Service Level Management Practitioner

Training Courses

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Training course summary

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Learn how to re-engineer and improve IT business processes in this comprehensive program. This three-day course teaches you how to do it, so you can increase efficiency and reduce costs in an IT department. It includes numerous sample documents covering topics such as process implementation strategy, role definitions and process models. These documents – plus the valuable exercises conducted throughout the course – will put you on the path to successfully implementing a process framework.

Regions:
  • All Areas
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Intermediate

Further Details

The 3 day course is based on ITIL’s Service Support book and features a variety of exercises and assignments, along with a case study. This course also prepares attendees to take the exam -- held on the final day. ISEB-- awards the Practitioner Certificate In IT Service Management, Service Level Management to attendees after they receive a 60% passing grade on the exam.

Guide price

£950

 

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