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Service Desk, Incident & Problem Practitioner

Training Courses

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Training course summary

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Learn how to apply ITIL® best practices to effectively support the IT infrastructure, while minimizing the adverse effects of incidents and problems. ITIL best practices focus on the integration of key processes, enabling a stable IT environment. This course will demonstrate how the linkage of Incident and Problem Management processes with the Service Desk function can help to achieve this goal.

Regions:
  • All Areas
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Intermediate

Further Details

This 5 day course also prepares participants for the examination leading to the Practitioner’s Certificate in IT Service Management – IPSR (ITIL Practitioner Support and Restore). An independent examination body facilitates and marks the examination, which is scheduled on the last day of the course.

Guide price

£1270

 

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