ITIL Overview
Sponsored links
Achieving an effective provision of quality IT services can only take place with the vision, commitment and decisions of IT management, and also from the buy-in from all staff within the IT organisation. This overview explains the benefits and consequences of establishing a Quality IT Service Organisation based on clearly defined processes and responsibilities.
Objectives
Upon completion of this course the delegates will have:
• Learn which processes are essential to Support and Deliver a quality IT Service.
• Gain an understanding of how these disciplines relate to each other and to wider IT issues.
• Establish the benefits that ITIL can offer your organisation as an approach to Service Improvement.
| Delivery: |
|
| Category: |
Further Details
Based upon a full day the price can include as many delegates as is appropriate for the venue.
This Training Course is offered "in house" at the following locations:
Reading
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
