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Training course summary |
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Achieving an effective provision of quality IT services can only take place with the vision, commitment and decisions of IT management, and also from the buy-in from all staff within the IT organisation. This overview explains the benefits and consequences of establishing a Quality IT Service Organisation based on clearly defined processes and responsibilities.
Objectives
Upon completion of this course the delegates will have:
• Learn which processes are essential to Support and Deliver a quality IT Service.
• Gain an understanding of how these disciplines relate to each other and to wider IT issues.
• Establish the benefits that ITIL can offer your organisation as an approach to Service Improvement.
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