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ITIL IT Service Management Essentials

Training Courses

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Training course summary

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A detailed introduction to the concepts, terms, definitions, goals, benefits and relationships within the core IT service management processes and function, according to the ITIL (Information Technology Infrastructure Library) best practice framework. There are no mandatory prerequisites. Work experience in IT services is recommended.

Regions:
  • All Areas
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Basic

Further Details

The course fee includes course materials, refreshments, lunch and the exam fee. A 2 day course with a one hour multiple choice examination, which takes place at 16:00 hours on day 2. An independent examination body (ISEB/EXIN) awards the Foundation Certificate In IT Service Management after participants receive a passing grade of 65% on the examination.

Guide price

£675

 

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