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Telephone Techniques

Training Courses

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Training course summary

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This course aims to enhance delegates telephone skills and is designed for all staff who answer the telephone. Course content includes: How to answer the telephone professionally, how to take clear and accurate messages, how to handle calls effectively, how to defuse the awkward situation, customer service. Course Content: •How to answer the telephone professionally •How to take clear and accurate messages •How to handle calls effectively •How to defuse the awkward situation •Customer service
Regions:
  • North West England
  • All Areas
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Not applicable

Further Details

Course duration: 1 day. The course is delivered at our Bolton site but can be delivered anywhere in the UK subject to site approval and learner numbers.

Guide price

125.00

 

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