Telephone Techniques
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This course aims to enhance delegates telephone skills and is designed for all staff who answer the telephone. Course content includes: How to answer the telephone professionally, how to take clear and accurate messages, how to handle calls effectively, how to defuse the awkward situation, customer service.
Course Content:
•How to answer the telephone professionally
•How to take clear and accurate messages
•How to handle calls effectively
•How to defuse the awkward situation
•Customer service
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Further Details
Course duration: 1 day.
The course is delivered at our Bolton site but can be delivered anywhere in the UK subject to site approval and learner numbers.
This Training Course is taught in classrooms in the following locations:
Bolton
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
