Workplace Diversity

1 Getting Started
• Icebreaker
• Ground rules
• The parking lot
• Workshop objectives
• Action plans and evaluation forms

2 Understanding Diversity
• What is Diversity?
• Related Terms and Concepts
• A Brief History
• A Legal Overview

3 Understanding Stereotypes
• Stereotypes vs. Biases
• Identifying Your Baggage
• Understanding What This Means

4 Breaking Down the Barriers
• Changing Your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social Changes

5 Verbal Communication Skills
• Listening and Hearing:
They Aren’t the Same Thing
• Asking Questions
• Communicating with Power

6 Non-Verbal Communication Skills
• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It

7 Being Proactive
• Encouraging Diversity in the Workplace
• Preventing Discrimination
• Ways to Discourage Discrimination

8 Coping with Discrimination
• Identifying if You Have Been Discriminated Against
• Methods of Reprisal
• Choosing a Course of Action

9 Dealing with Diversity Complaints as a Person
• What To Do If You’re Involved In A Complaint
• Understanding Your Role
• Creating a Support System

10 Dealing with Diversity Complaints as a Manager
• Recording the Complaint
• Identifying Appropriate Actions
• Choosing a Path

11 Dealing with Diversity Complaints as an Organization
• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint

12 Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations