Creative Problem Solving

1 Getting Started
• Icebreaker
• Ground rules
• The parking lot
• Workshop objectives
• Action plans and evaluation forms

2 The Problem-Solving Method
• Introduction to Six-Step Process
• Problem Definition
• Information Gathering
• Generating Possible Solutions
• Analyzing the Solutions
• Selecting the Best Solution(s)
• Planning the Next Course Of Action (Next Steps)

3 Problem Definition
• Identifying the Problem
• PAG vs. PAU
• Determining the Scope
• Writing the Problem Statement

4 Information Gathering
• Understanding Types of Information
• Identifying Key Questions
• Developing Criteria

5 Brainstorming Basics
• Creating a Creative Space
• Setting the Ground Rules
• Generating Ideas

6 Generating Solutions, Part One
• Logistical Solutions
• Using Affinity Diagrams
• Word-Chaining

7 Generating Solutions, Part Two
• Using the Box Method
• Using the Six Thinking Hats
• Using the Blink Method

8 Evaluating Solutions
• Developing Criteria
• Using Cost/Benefit Analysis
• Group Voting

9 Selecting a Solution
• Doing a Final Analysis
• Facts vs. Intuition
• Refining and Re-Refining the Shortlist

10 Planning Your Next Steps
• Identifying Tasks
• Identifying Resources
• Evaluating and Adapting

11 Recording Lessons Learned
• Planning the Follow-Up Meeting
• Celebrating Successes
• Identifying Improvements

12 Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations