Conflict Resolution

1 day

This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.

Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

1 Getting Started
Ground rules
The parking lot
Workshop objectives
Action plans and evaluation forms

2 An Introduction to Conflict Resolution
What is Conflict?
What is Conflict Resolution?
Understanding the Conflict Resolution Process

3 Conflict Resolution with the Thomas-Kilmann Instrument

4 Creating an Effective Atmosphere
Neutralizing Emotions
Setting Ground Rules
Choosing the Time and Place

5 Creating Mutual Understanding
What Do I Want?
What Do They Want?
What Do We Want?

6 Focusing on Individual Needs Using
Finding Common Ground
Building Positive Energy and Goodwill
Strengthening Your Partnership

7 Getting to the Root Cause
Examining Root Causes
Creating a Cause and Effect Diagram
The Importance of Forgiveness
Identifying the Benefits of Resolution

8 Generating Options
Generate, Don't Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options

9 Building a Solution
Creating Criteria
Creating a Shortlist
Choosing a Solutions
Building a Plan

10 The Short Version of the Process
Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
Using Individual Process Steps

11 Additional Tools
Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions

12 Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Guide Price: 295

Delivery: Classroom
Category: Personal Development »

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