Business Etiquette

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BUSINESS ETIQUETTE – from Base2
– 1 day

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Delivery:
  • Classroom
Regions:
  • North East England
Category:

Further Details

1 Getting Started
• Icebreaker
• Ground rules
• The parking lot
• Workshop objectives
• Action plans and evaluation forms

2 Networking for Success
• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness
• Using Business Cards Effectively
• Remembering Names

3 The Handshake
• The Three-Step Process
• FAQs

4 Making Small Talk
• The Four Levels of Conversation
• Case Study

5 Dining In Style
• Understanding Your Place Setting
• Using Your Napkin
• Eating Your Meal
• Sticky Situations and Possible Solution

6 Eating Out
• Ordering in a Restaurant
• About Alcoholic Beverages
• Paying the Bill
• Tipping

7 Business E-Mail Etiquette
• Characteristics of Good Feedback
• Feedback Delivery Tools
• Informal Feedback
• Formal Feedback

8 Telephone Etiquette
• Developing an Appropriate Greeting
• Dealing with Voice Mail
• Cell Phone Do’s and Don’ts

9 The Written Letter
• Thank You Notes
• Formal Letters
• Informal Letters

10 Dressing for Success
• The Meaning of Colours
• Interpreting Common Dress Codes
• Deciding What To Wear

11 International Etiquette
• General Rules
• Important Points
• Preparation Tips

12 Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

This Training Course is taught in classrooms in the following locations:
Newcastle
Sunderland

Guide Price: £295