Supervising Others

1 Getting Started
• Icebreaker
• Ground rules
• The parking lot
• Workshop objectives
• Action plans and evaluation forms

2 Setting Expectations
• Defining the requirements
• Identifying Opportunities for Improvement & Growth
• Setting Verbal Expectations
• Putting Expectations in Writing

3 Setting Goals
• Understanding cascading Goals
• Setting SMART Goals
• Helping others set goals

4 Assigning Work
• General Principles
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach

5 Degrees of Delegation
• Level One: Complete Supervision
• Level Two: Partial Supervision
• Level Three: Complete Independence

6 Implementing Delegation
• Deciding to Delegate
• To Whom Should You Delegate
• Providing Instructions
• Monitoring the Results
• Troubleshooting Delegation

7 Providing Feedback
• Characteristics of Good Feedback
• Feedback Delivery Tools
• Informal Feedback
• Formal Feedback

8 Managing Your Time
• The 80/20 rule
• Prioritizing With the Urgent-Important Matrix
• Using a Productivity Journal
• Using Routines to Simplify Your Workday

9 Resolving Conflict
• Using a Conflict Resolution Process
• Maintaining Fairness
• Seeking Help Within the Team
• Seeking Help Outside the Team

10 Tips for Special Situations
• What To Do If You’ve Been Promoted From Within
The Team
• What To Do If You’re Leading a Brand New Team
• What To Do If You’re Taking on an Established Team

11 A Survival Guide for the new Supervisor
• Ask the Right Questions of the Right People
• Go to Gemba
• Keep Learning

12 Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations