Assertiveness & Self Confidence

1 Getting Started
• Icebreaker
• Ground rules
• The parking lot
• Workshop objectives
• Action plans and evaluation forms

2 What Does Self-Confidence Mean To You?
• What is Assertiveness?
• What is Self-Confidence?
• The Four Styles

3 Obstacles to Our Goals
• Types of Negative Thinking
• Case Study
• Personal Application

4 Communication Skills
• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Body Language

5 The Importance of Goal Setting
• Why Goal Setting is Important
• Setting SMART Goals
• Our Challenge to You

6 Feeling the Part
• Identifying Your Worth
• Creating Positive Self-Talk
• Identifying and Addressing Strengths and Weaknesses

7 Looking the Part
• The Importance of Appearance
• The Role of Body Language
• First Impressions Count!

8 Sounding the Part
• It’s How You Say It
• Sounding Confident
• Using “I” Messages

9 Powerful Presentations
• What to Do When You’re on the Spot
• Using STAR To Make Your Case

10 Coping Techniques
• Building Rapport
• Expressing Disagreement
• Coming to Consensus

11 Dealing with Difficult Behaviour
• Dealing with Difficult Situations
• Key Tactics

12 Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations