Essential Management Skills

Programme Content and Objectives

Pre-programme Assessment & Familiarisation
A pre-programme one-to-one is conducted with both participant and manager to establish a willingness to participate and programme objectives. A combination of discussion and self assessment raises self-awareness and clarifies programme appropriateness. A 360 analysis with management identifies blind spots and confirms key objectives for both individual and organisation.

Workshop 1 - Foundations for Success
In workshop 1 participants examine the link between comfort-zones and states of mind and how they impact upon self confidence and motivation. They review a model for continuous personal development and set SMART objectives to enhance their personal performance. The key objectives
for the workshop are:
• Recognise how comfort-zones and states of mind affect confidence and motivation
• Acknowledge key area for personal development
• Define SMART objectives

Workshop 3 - Effective Images
In this workshop participants take a closer look at themselves, their perceived image and how they
are seen by others. A change project, providing a measurable pay-back is defined which provides
the environment to apply the effective management tools. The key objectives for the workshop are;
• Define and reflect upon the main factors which influence our image
• Use a personality profiling model to assess people objectively
• Apply the 3 V’s of communication - Visual/Non Verbal, Vocal, Verbal to enhance personal impact.

Workshop 2 - Personal Effectiveness
Workshop 2 examines how to use effective time management to achieve a balance between spending
time time developing people and achieving the required outputs. Participants are also introduced to
a range of principles for effective people management. The key objectives for the workshop are:
• Define Key Result Areas and associated SMART objectives which fulfil role specification.
• Differentiate between urgency and importance and identify activities which will improve personal
personal performance.
• Use effective questioning and listening skills to develop rapport.

Workshop 4 -Developing a High Performance Team
This workshop provides delegates with the fundamental tools to build a high performance team. It examines areas critical to effective team working and identifies specific issues in understanding team dynamics. The key objectives for the workshop are:
• Reflect upon the skills and attitudes required to develop effective teamwork.
• Identify the characteristics of high performance teams.
• Recognise the four stages of team development and reflect upon the different styles of leadership
associated with the individual stages.

Mid-Point Review
A one-to-one coaching session is conducted between Tutor and Participant to review personal progress, clarify objectives and refine defined Change Project, Action Plans and Key Result Areas. The Tutor will normally at this stage provide feedback on current performance and facilitate the completion of a Personal Development Plan.

Workshop 5 - Situational leadership - the directing styles
This workshop is designed to enable delegates to assess their approaches to people and team management and to develop performance through effective communication and implementing performance management strategies. The key objectives for the workshop are:
• Reflect upon the skills and behaviours associated with the ‘Directing’ style of Situational Leadership.
• Practice effective communication skills using the Transmitter/Receiver roles.
• Create a personal Performance Management Plan.

Workshop 6 - Situational Leadership - the supporting styles
Workshop 6 examines one of the keys to effective leadership, achieving success with and through
others. To achieve this we must gain a balance between coaching and managing performance. Coaching is the process of helping individuals maximise their potential to the benefit of themselves, the team and the organisation. The key objectives for the workshop are:
• Reflect upon the skills and behaviours associated with the ‘Supporting’ style of Situational Leadership.
• Apply a five step delegation technique to gain willing co-operation.
• Practice basic coaching skills to enhance the performance of team members and colleagues.

Mid-Point Review
A one-to-one coaching session is conducted between Tutor and Participant to review personal progress, clarify objectives and refine defined Change Project, Action Plans and Key Result Areas. The Tutor will normally at this stage provide feedback on current performance and facilitate the
completion of a Personal Development Plan.

Mentor Review
A one-to-one development review is conducted between Tutor and Mentor/Manager to discuss the participant’s development, clarify objectives and identify additional support that may be required through the project phase. The Tutor will normally at this stage provide feedback on the participant’s current performance and facilitate the completion of a Personal Development Plan.

Workshop 7 - Holding People Accountable
The aim of this workshop is to develop our self awareness, communication and interpersonal skills in managing difficult people and to provide a range of tools and strategies to create 'win-win' outcomes.
The key objectives for the workshop are:
• Reflect upon a range of strategies to manage conflict.
• Recognise personal style in dealing with conflict and/or confrontation.
• Apply a correction action technique to hold people accountable.

Mentor Review
A one-to-one development review is conducted between Tutor and Mentor/Manager to discuss the participant’s development, clarify objectives and identify additional support that may be required through the project phase. The Tutor will normally at this stage provide feedback on the participant’s current performance and facilitate the completion of a Personal Development Plan.

Business Project Review
A one-to-one coaching session is conducted between Tutor and Participant to review the progress of the Business Change Project and identify additional support required. The Tutor will normally at this stage provide feedback from the Mentor Review (if not already provided by the Mentor) and prepare the participant for Workshop 9.

Workshop 8 - Winning Recognition
This concluding workshop provides each participant with the opportunity to provide feedback on their
change project and receive positive recognition from both management and peer group. The key
objectives for the workshop are:
• Present and reflect upon personal achievements from a medium term business project
• Commit to three future short term actions to continue personal and professional development
• Recognise personal area of growth from applying a range of management tools and techniques.