Personnel Management
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There are 10 lessons in this course:
Human behaviour
Individual and group behaviour
Perception
Gestalt theory of perception
Influences on perception: behaviour, appearance, expectations, primary effect, attribution, schemas
Perception and reality
Selective attention
Central traits
Attribution
Kelley's theory of attribution
Changing perceptions
Defence mechanisms
Psychologically healthy individuals
Influences on human behaviour
Socialisation
Family influence
Influence of school
Influence of peers
Influence of society
Workplace communications
Communication defined
Variables affecting communication: context, nature and quality of the transmitted message and the received message
Effective communication
Listening effectively
Giving clear instructions
Workplace conditions
Unions
Duty of care
Workplace safety
Costs of illness and injury
Lifting and manual handling
Protective equipment
Workplace bullying and violence
Workplace design; physical and psychological factors
Colour
Office landscaping
Controlling Operations
Supervising staff: listening, informing, leading
Managing a project
Applying standards
Monitoring performance
Regulating progress
Giving directives and introducing change
Dealing with contingencies
Developing contingency plans
Problem solving methodology
Stock control
Quality control
Production control
Labour utilisation control
Financial control
Recruitment and Induction
Advertising a position
Interviewing
Interview guidelines
Interview questions
Types of questions
Staff training
Responsibilities of a trainer
Factors affecting learning: Attention, intelligence, self esteem. etc
How we learn
Memory
Assessing training needs
Sources of information for a needs assessment
Communication skills for trainers
Body language
Reasons that people do not learn -communication barriers
Developing conversation
Effective questioning
Motivating learners
Principles of learning
Adult learners
Work teams
Conformity -Heiders Balance Theory
Different styles of handling conflict
Delegation
Delegation situations: High Experience/Low Motivation; High Experience/High Motivation etc
Conflict handling tequniques
Dealing with anger (in yourself and in others)
Negotiation
Joint problem solving approach
Mediation
Negotiation problems
Positive Discipline
Static and dynamic principle
Giving praise
Enforcing rules
The disciplinary interview
Changing behaviour -classic and operant conditioning
Reinforcement
Punishment
Grievances and Complaints
Detecting a problem
Guidelines for dealing with grievances
Reducing grievances
Applying the formal problem solving technique
Monitoring and Reporting
Monitoring performance
Observation
Regular review
Scheduled evaluations
Report writing
Work study
Techniques of work study
Work measurement
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Further Details
There are 10 lessons in this course:
Human behaviour
Individual and group behaviour
Perception
Gestalt theory of perception
Influences on perception: behaviour, appearance, expectations, primary effect, attribution, schemas
Perception and reality
Selective attention
Central traits
Attribution
Kelley's theory of attribution
Changing perceptions
Defence mechanisms
Psychologically healthy individuals
Influences on human behaviour
Socialisation
Family influence
Influence of school
Influence of peers
Influence of society
Workplace communications
Communication defined
Variables affecting communication: context, nature and quality of the transmitted message and the received message
Effective communication
Listening effectively
Giving clear instructions
Workplace conditions
Unions
Duty of care
Workplace safety
Costs of illness and injury
Lifting and manual handling
Protective equipment
Workplace bullying and violence
Workplace design; physical and psychological factors
Colour
Office landscaping
Controlling Operations
Supervising staff: listening, informing, leading
Managing a project
Applying standards
Monitoring performance
Regulating progress
Giving directives and introducing change
Dealing with contingencies
Developing contingency plans
Problem solving methodology
Stock control
Quality control
Production control
Labour utilisation control
Financial control
Recruitment and Induction
Advertising a position
Interviewing
Interview guidelines
Interview questions
Types of questions
Staff training
Responsibilities of a trainer
Factors affecting learning: Attention, intelligence, self esteem. etc
How we learn
Memory
Assessing training needs
Sources of information for a needs assessment
Communication skills for trainers
Body language
Reasons that people do not learn -communication barriers
Developing conversation
Effective questioning
Motivating learners
Principles of learning
Adult learners
Work teams
Conformity -Heiders Balance Theory
Different styles of handling conflict
Delegation
Delegation situations: High Experience/Low Motivation; High Experience/High Motivation etc
Conflict handling tequniques
Dealing with anger (in yourself and in others)
Negotiation
Joint problem solving approach
Mediation
Negotiation problems
Positive Discipline
Static and dynamic principle
Giving praise
Enforcing rules
The disciplinary interview
Changing behaviour -classic and operant conditioning
Reinforcement
Punishment
Grievances and Complaints
Detecting a problem
Guidelines for dealing with grievances
Reducing grievances
Applying the formal problem solving technique
Monitoring and Reporting
Monitoring performance
Observation
Regular review
Scheduled evaluations
Report writing
Work study
Techniques of work study
Work measurement
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