Business and Administration (Level 2)

Unit one: Principles of personal responsibilities and working in a business environment

This unit is about understanding employment rights; health, safety and security; working with others; and managing and improving work in a business environment. You will cover:

Employment rights and responsibilities of the employee and the employer
The purpose of health, safety and security procedures in a business environment
How to communicate effectively with others
How to work with and support colleagues
How to plan own work and be accountable to others
The purpose of improving own performance in a business environment and how to do so
Types of problems that may occur in a business environment and how to deal with them.

Unit two: Principles of providing administrative services

This unit is about the knowledge and understanding needed to complete core administrative tasks in the business environment. You will cover:

How to make and receive telephone calls
How to handle mail
How to use different types of office equipment
How to keep waste to a minimum in a business environment
How to make arrangements for meetings
Procedures for organising travel and accommodation arrangements
Diary management procedures
The purpose of delivering effective customer service and how to do so
The purpose of reception services and how to follow reception procedures.

Unit three: Principles of managing information and producing documents

This information is about the knowledge needed to manage information and produce documents. You will cover:

The purpose of information technology in a business environment
How to manage electronic and paper based information
The purpose of producing documents that are fit-for-purpose
Procedures to be followed when producing documents.

Unit four: Principles of supporting change in a business environment

This unit is about the reasons for change in working methods, products or services in a business environment. You will cover:

Reasons for change in a business environment
Reasons for reviewing working methods, products or services
Types of support that people may need during change
Benefits of working with others during change
The purpose of responding positively to changes in working methods, products or services
Ways of responding positively to change.

Unit five: Principles of supporting business events

This unit is about the ways in which event support can be provided and the types of problems that can occur. You will cover:

The range of support activities that may be required when organising a business event
Ways of providing support before, during and after a business event
The purpose of displaying professional and helpful behaviour when supporting a business event
Ways of dealing with problems when supporting a business event.