Conflict Management Skills - Master The Art Of Mediation (2 days)
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Effective conflict management requires a unique blend of interpersonal skills. This popular programme is designed to develop your skills if you want to understand how to manage and reduce conflict between individuals and teams.
Upon completion of this programme you will be able to
* Understand the causes and sources of conflict
* Turn conflict into the energy that delivers productivity
* Remain positive in the face of negative behaviour
* Apply effective mediation skills
* Remain impartial when dealing with conflict situations
* Use advanced facilitation skills to problem solve
* Gain agreement and consensus between individuals and teams
* Contract for behavioural change
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Further Details
Who is it for?
This programme is ideal for anyone in a leadership role that faces dealing with conflict. This programme is equally suitable for directors, managers and anyone else with direct or in-direct responsibility for other people.
This Training Course is taught in classrooms in the following locations:
Leeds
London N
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