Further Details
How you will benefit
The complex world of telecommunications is one that non-technical staff have tended to avoid, maintaining a discreet distance from an apparently confusing amalgam of acronyms and technical jargon. Yet this shortfall of knowledge, in what is now a key platform for business development and expansion, can be detrimental to both productivity and career development. This intensive 2 day course will provide you with a wide-ranging, foundation level understanding of the telecommunications world.
Key focus
Basic principles of telephony: transmission, media, switching and signalling and architecture; public networks; interconnectivity
The equipment - what's available and what it can and can't do
The latest advances in Voice Data Integration
The importance of up-and-coming technology and market developments
Who will benefit:
Designed for anyone from a non-technical background, this course will appeal particularly to the Sales or Marketing professional whose role requires an understanding of telecommunications. It will also benefit Departmental Heads and their Secretaries/Personal Assistants looking for an overview and any employee needing a better understanding of telecoms.
Course Content:
-Introduction
-Background
-Fundamentals of Telecoms
-Principles of Telephony
-Network Architecture
-Interconnection between Network Operators
-Voice & Data Services
-The Public Network
-Standards and Regulations
-Enhanced Services
-Alternative Comms Technologies
-Business Telephony Systems and Services
-Key Systems & PBXs
-Call Centres
-Customer Solutions
-Private Networking over the Wide Area
-Developing a Resilient Network
-Looking to the future
Guide price
£1,095 (First Delegate Rate) £985 (Additional Delegate Rate) |
