Assertiveness & Conflict Handling
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To be able to operate in any business environment, people must be able to deal with relationships effectively. By using the most appropriate skills, it is possible to turn even the most explosive situation into an outcome where both parties reach an agreeable solution.
During the programme, delegates will have the opportunity to practice the tools and techniques of assertiveness and conflict handling through a variety of exercises so that they are able to achieve optimum results in every interpersonal transaction.
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Further Details
Overview
What is assertiveness?
Assertiveness vs. aggressive and passive behaviour.
How to influence effectively.
What are my rights?
How to say no.
Types of assertiveness.
Giving effective feedback.
Conflict model.
Typical conflict behaviours.
This Training Course is taught in classrooms in the following locations:
Swindon
Reading
Slough
Southampton
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
