Cultural Intelligence: Working with other cultures - 3 days

This course will develop delegates’ cross-cultural skills and offer a hands-on learning experience that will greatly benefit them personally and professionally. Delegates will also undertake a self-discovery session and have the opportunity to undertake their personal cultural profile on-line.

Overview
Globalisation and the increasing ethnic and cultural diversity in and outside the workplace require culturally-aware managers in both domestic and international markets. The ability of companies and individuals to be effective in this multicultural environment has become a key ingredient for commercial and personal success. Leaders at all levels need to develop cultural intelligence in order to work effectively with customers and colleagues from other cultures. Understanding the social structures, underlying assumptions that guide people’s behaviour and the ability to interpret the different specific norms that individuals encounter when exposed to different cultures is the starting point towards developing cultural intelligence.

Why Attend ‘Cultural Intelligence: Working With People From Other Cultures’?
Global working is a real challenge whether it is internal or external to the organisation, face-to-face or remotely with a virtual team. There can be problems with communication, trust and responsibility that lead to poor business performance and unmet expectations. Reputations can be won or lost without our being conscious of it. This course will develop delegates’ cross-cultural skills and offer a hands-on learning experience that will greatly benefit them personally and professionally. Delegates will also undertake a self-discovery session and have the opportunity to undertake their personal cultural profile on-line.

Who Should Attend?
This course is aimed at business professionals who regularly interact with colleagues from other cultures and who want to derive a better understanding of how culture impacts their roles, their business performance and their customers’ expectations.

Course Description
The course helps delegates develop cultural intelligence by comparing and contrasting different cultural value systems that guide behaviour, with their own, and exploring the elements of cross-cultural communication. Delegates will gain new perspectives on the way other cultures view business, their role in it and how they work in teams - demonstrating how culture influences business, relationships and work practices. They will understand the tremendous impact that culture has on everything we do, learn how communication differs across cultures and how to apply this to real life situations.

Workshop Duration

2 Days


Course Objectives
Upon completion of this delegates will be able to:

§ Exhibit a high degree of cultural intelligence

§ Demonstrate a sharper understanding of their own culture and how it impacts their behaviourin a multicultural setting

§ Understand the impact of cultural and language differences on business performance

§ Interpret behaviour, attitudes and communication styles of people from different cultures

correctly

§ Characterise the key cultural characteristics of the main countries in the world and the most crucial differences among them

§ Use a repertoire of behavioural skills appropriate for different intercultural situations

§ Exhibit a high degree of effectiveness when working in culturally diverse groups

§ Use a variety of cross-cultural methods and tools to promote constructive 2-way
communication, leading to wiser decision-making and management of conflict



Workshop Content



DAY ONE
Introduction to cross-cultural communication

§ The globalisation of business and people in the 21st century
§ Understanding culture and cultural differences
§ Key cultural values and concepts
§ How culture affects behaviour
§ Corporate, national and global cultures explored

Self Discovery

§ What are values
§ Values as drivers
§ Defining your own values
§ How typical are YOU?

Critical Incident Case Study 1

§ Exploring differences in value drivers
§ How drivers of two different cultures affect behaviour and outcomes in business
§ Building bridges
§ How could things be done better?

Critical Incident Case Study 2

§ Exploring differences in value drivers
§ How drivers of two different cultures affect behaviour and outcomes in business
§ Building bridges
§ How could things be done better?

Developing Cultural Intelligence

§ Components of cultural intelligence

§ Mindfulness

§ Culturally intelligent leadership

§ Working in multi-cultural teams

§ Creating cultural competence

§ Building positive perceptions


DAY TWO

The Group as a ‘New Team’

§ Overview of online assessments
§ What does your personal profile tell you?
§ What are the divergences in the whole group
§ What are the possible cultural clashes?
§ How can we accommodate these for better performance?

Global Teamwork Core Challenges

§ What are these challenges

§ Understanding impact of cultural differences

§ Mastering the core challenges


Global Teamwork Critical Incidence Case Study 1

§ Exploring differences in value drivers
§ How drivers of different cultures affect team performance
§ Building bridges
§ How could things be done better?

Global Teamwork Critical Incidence Case Study 2

§ Exploring differences in value drivers
§ How drivers of different cultures affect team performance
§ Building bridges
§ How could things be done better?


Making Global Teamwork Work

§ Overcoming core challenges
§ Solutions to better team performance
§ Setting ground rules
§ Sharing & communicating best practice


Cross-cultural Communication

§ Verbal language, codes and conventions

§ Non-verbal communication

§ Negotiating styles in the US, Europe, Latin America and Asia

§ Sales pitches and presentations across cultures.

§ Effective virtual communication across borders



Cultural Intelligence: Putting It All Together

§ knowledge
§ mindfulness,
§ behavioural skills
§ action plan

Guide Price: £495

Delivery: Classroom
Category: Team Working »

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