Further Details
Purpose
To provide staff with the ability to communicate with subtle power in group or 1:1 situations... (Meetings, phone calls, presentations)
Similar to Presentation skills but with more interaction. Can be used as a step to develop staff into managerial roles
Who is it for?
All staff, and can be tailored to suit staff soon to assume positions of responsibility
Content
Cause/effect
Learning styles
Personal anchoring
Positive emotional states
Rapport
Breathing
Voice quality
Yes sets
Sensory acuity
Active listening
Satir categories
Spatial anchoring
Ok corral
Meeting frames
Win-win
Assertiveness
Match, pace, lead
At the end of the course a participant should be able to:
Participate in meetings with more influence and convey ideas effectively
Be able to cope confidently with aggressive responses and heckling
Assume a central role in a meeting situation
Make difficult/delicate phone calls
Communicate effectively at all levels in the business
Business Benefit:
Staff will make more effective use of time
Less rework due to misunderstandings
Less hesitation and more openness/clarity when delivering important messages to senior staff
Helps staff develop responsibility and managerial potential
Guide price
£450 corporate, £250 individuals |
