Further Details
Purpose
To improve the nature of all communications in the work environment.
Who is it for?
All Staff
Content
Rapport
Ok corral
Cause/Effect
Well-formed outcomes
Reframing
Visual Auditory and Kinaesthetic Processing styles
Satir Categories
Perceptual positions
Presuppositions
Active listening
Sensory acuity
Match, pace, lead
At the end of the course a participant should be able to:
Speak constructively at all levels in the business
Understand and use conscious and unconscious communication channels
Recognise people's thinking patterns and vary their language to maximise understanding
Speak openly without intending to blame or punish (Win - Win)
Recognise that a positive outlook on difficult situations can be beneficial to all
Think and communicate flexibly
Understand and clarify messages received
Business Benefit
Reduced rework caused by lack of clarity
Less time wasted in conflict and expressing resentment
More Win - Win interactions
Criticisms become solution-focused, not to apportion blame
Guide price
£450 corporate, £250 individuals |
