Further Details
Course Contents:
1. Model for Customer Care
2. The Strategic Importance of Customers
3. Understanding the marketplace
4. Identifying your customer services issues
5. Understanding customer Requirements & Satisfaction
6. GAP Analysis
7. Interviews & Questionnaires
8. Process Involvement
9. Standards & Charters
10. Effective Complaints Handling
11. Bench Marking
12. Customer Care
13. Customer Requirements Analysis
14. Focus Groups
15. Continuous Improvement
Visit our website www.lmcglobal.net for details of a special package price when you buy our Quality Control and Making Sense of Quality CD-ROM courses at the same time giving you an amazing saving!
Guide price
£150 |
