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ITIL - Foundation Certificate

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Training course summary

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IT Service Management is concerned with the operational aspects of managing IT infrastructure to deliver high quality IT services. Infrastructure in this context means not just the hardware but also software, networks, people, customers, documentation, SLAs, support contracts, facilities and other areas which are all necessary components which have to operate together seamlessly to deliver the IT services. Service Management encompasses the processes and issues involved in dealing effectively and proactively with faults and breakdowns through a Service Desk and technical support teams, how to implement changes and releases with minimum disruption, understanding how the components of the infrastructure inter-relate, ensuring the infrastructure is fit for purpose and operating efficiently and understanding the risks which may impact on it. Very importantly, Service Management is also concerned with managing the customer relationship and financial aspects of service delivery.

Regions:
  • All Areas
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Not applicable

Further Details

Overview An intensive, enjoyable 3-day course that provides a firm foundation in IT Service Management best practices and processes. The course is based on the IT Infrastructure Library (ITIL) and is fully accredited by ISEB. Certification provides an entry pre-requisite for related courses Key Benefits Delegates will gain a clear understanding of the key service management processes and how they relate to the business, customers and industry standards. You will learn from many real world examples and discover approaches to help you implement and apply service management principles. Who should attend Anyone who is working in any aspect of IT Service Management, managing, supporting or delivering IT Infrastructure or Services, implementing one or more of the IT Service Management processes or implementing ISO/IEC 20000 (previously BS 15000), the IT Service Management standard.

Guide price

£895

 

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