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Disability Awareness

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Training course summary

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‘Disability Awareness is important for your business’ Why the costs of not understanding Disability Awareness can be high for your business Failure to make reasonable adjustments without justification is discrimination Under the DDA (Disability Discrimination Act), it is unlawful to treat disabled people less favourably than other people for a reason related to their disability. Service providers now have to make ‘reasonable adjustments’ to the way they deliver their services so that disabled people can use them. Examples of reasonable adjustments include:  installing an induction loop for people who are hearing impaired  giving the option to book tickets by email as well as by phone  providing disability awareness training for staff who have contact with the public  providing larger, well-defined signage for people with impaired vision  putting in a ramp at the entrance to a building instead of, or as well as, steps

Regions:
  • All Areas
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Introductory

Further Details

Benefits for the Business Disability Awareness in the workplace improves customer satisfaction and relationships. This course gives you an insight into the legal issues in relation to the DDA, and provides cost effective ways of welcoming people with disabilities. The course will show you how to;  Identify areas of weakness  Areas for improvement  Ways to improve accessibility Once you have completed this course, you will be able to:  Clearly identify disability within the meaning of the DDA  Apply the best approaches to resolving issues around accessibility  Learn to appreciate the obstacles faced daily by people with disabilities  Manage and lead more effectively What does the course cover  Understanding disability  Managing issues of accessibility in a proactive manner

Guide price

Call for details 0845 1307411

 

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