ASSERTIVENESS for Maximum Impact
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HTC ASSERTIVENESS FOR MAXIMUM IMPACT
Understanding assertive behaviour is the key to ensuring effective relationships and achieving mutually acceptable outcomes from business situations. By using the latest and most appropriate skills it is possible to turn most situations into win-win outcomes. Learning how to deal with aggression or passivity by effective assertion is an invaluable tool and assertive individuals tend to achieve greater results
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Further Details
Benefits to your Organisation
By the end of the course participants will be able to:
¨ Identify their own personal blockages to being assertive
¨ Use a range of assertiveness techniques in a variety of settings
¨ Deal with aggressive or submissive behaviour
¨ Influence outcomes to be more positive for themselves and others
¨ Gain and create confidence when handling challenging situations
¨ Utilise a five-stage process that changes confrontation into consensus
¨ Achieve high - level personal and professional development in the future
Learning methods
The course is highly participative and based on the needs of those attending the course.
Who should participate
Those who need to achieve results through peers, subordinates and superiors. Also beneficial for those who need to influence people in other departments over whom they have no authority.
Additional Benefits
This event can form part of your continuing professional development. A certificate of attendance will be provided which can be used as evidence of CPD.
This Training Course is offered "in house" at the following locations:
London NW
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
