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Customer Care

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Training course summary

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Customers are a business’ greatest asset and the way front line staff deals with customers can directly impact on the profitability of a business. Staff utilising the best strategies, skills and techniques ensures the customers experience is a memorable one. The training is designed for: · Staff dealing with customers face to face on a daily basis · Call centre and help desk operators · Telephone sales and service operators · Staff responding to email and correspondence The course can be tailored to client’s requirements at no extra charge.

Regions:
  • Wales
  • North West England
  • All Areas
Delivery:
  • In House
  • Public
  • Other
Category:
Difficulty:
  • Intermediate

Further Details

Topics Covered: · Understand Customers' Points Of View · Build Effortless Rapport With Customers · Effective Questioning And Listening Techniques · Importance Of And Practising Non-verbal Communication Skills · Customer Care On The Telephone - The Importance Of Tonality & Inflection · Setting Customer Service Standards · The Importance Of The Lifetime Value Of A Customer · Writing To Customers Effectively And Efficiently · Techniques And Strategies To Handle Customer Complaints · Assertiveness Without Being Aggressive To Customers

Guide price

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