Customer Care
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Customers are a business’ greatest asset and the way front line staff deals with customers can directly impact on the profitability of a business. Staff utilising the best strategies, skills and techniques ensures the customers experience is a memorable one.
The training is designed for:
· Staff dealing with customers face to face on a daily basis
· Call centre and help desk operators
· Telephone sales and service operators
· Staff responding to email and correspondence
The course can be tailored to client’s requirements at no extra charge.
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Further Details
Topics Covered:
· Understand Customers' Points Of View
· Build Effortless Rapport With Customers
· Effective Questioning And Listening Techniques
· Importance Of And Practising Non-verbal Communication Skills
· Customer Care On The Telephone - The Importance Of Tonality & Inflection
· Setting Customer Service Standards
· The Importance Of The Lifetime Value Of A Customer
· Writing To Customers Effectively And Efficiently
· Techniques And Strategies To Handle Customer Complaints
· Assertiveness Without Being Aggressive To Customers
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
