Further Details
1. The nature and types of conflict: defining conflict, types and levels of conflict, stages of conflict.
2. The conflict process : sources of conflict, consequences of conflict, functional and dysfunctional.
3. Strategies for conflict resolution: types of conflict resolution strategies, choosing the appropriate strategy, some common errors (ineffective approaches) in managing conflict.
4. The role of communication skills in dealing with conflict, how to develop a win-win approach for successful dealing with conflict.
5. Teamness and conflict, how do teams help in managing conflict? effective leadership in membership in teams to resolve conflict.
Guide price
450 US $ |
