This practical course provides skills and techniques for handling any communication situation with greater flexibility, confidence, and impact. The participants will assess their communication strengths and weaknesses, as well as enhance their ability to understand others. Defining communication and effective listening skills, identifying and avoiding communication barriers, and learning how to motivate and influence others will be included.
Components of communication
Oral Communication
Listening
Telephone skills
Purposes and channels of communications
Being persuasive
Transfer Factual Information in writing
oifferent Communication Styles
Getting your point across
Barriers to communications
Memos, short reports, emails and faxes
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Terms of use