Further Details
The format of the training is highly interactive and throughout the course understanding of the material will be assessed through the use of exercises, case study based assignments and presentations, and examination style questions. In-course assessment does not count towards final qualification results but is required by the examination governing bodies.
Objectives
Attendance on this workshop will enable participants to:
Develop practical skills in the design, implementation and management of an ITIL process framework
Detail the costs and benefits of an ITIL based approach to Service Management
Anticipate the practical issues associated with an ITIL implementation and develop strategies to address them
Prepare to undertake the ISEB examination for the ITIL Managers Certificate
Guide price
£2800 |
