Further Details
The syllabus for the Certificate is based upon two volumes of the IT Infrastructure Library and covers the areas of Service Delivery and Service Support.
The format of the event is interactive and throughout the course understanding of the material will be assessed through the use of exercises and examination-style questions. At the end of the course, participants will sit a short multiple-choice examination leading to the ISEB Foundation Certificate.
Objectives
Attendance on this course will enable participants to:
Describe the key ITSM processes, roles and responsibilities and the interfaces between them
Explain the key benefits of an ITSM based approach to Service Management
Describe some of the practical issues and costs associated with an ITSM implementation
Prepare to undertake the ISEB examination for the ITSM Foundation Certificate
Guide price
£795 |
